Privacy Policy — Metro-City Diagnostics

At Metro-City Diagnostics, we understand that your medical records and diagnostic results are highly sensitive. Protecting your privacy is our utmost priority. We handle all personal and clinical data in strict accordance with relevant digital healthcare guidelines and Indian medical regulations.

1. Information We Collect

To conduct testing and deliver accurate reports, we collect the following categories of information:

Personal Identification: Name, age, gender, date of birth, and contact information (phone number, WhatsApp number, and email address).
Clinical Information: Doctor prescriptions, clinical symptoms, test histories, and diagnostic results generated from collected samples.
Payment Details: Transaction records for billings, bank transfers, or UPI receipts (we do not store raw card credentials or passwords).
Address Data: Residential address, specifically for booking and executing home sample collection requests.

2. How We Use Your Data

Your information is processed strictly for diagnostic, billing, and communication purposes:

Processing clinical samples and generating diagnostic reports.
Delivering electronic reports via WhatsApp, SMS, or email for patient convenience.
Scheduling and optimizing home collection visits by our certified phlebotomists.
Managing patient profiles to facilitate historical comparison of medical tests.
Answering customer queries and resolving payment or billing issues.

3. Data Protection & Security

We implement robust digital and administrative controls to protect your data from unauthorized access or leakage:

Restricted Access: Only authorized laboratory personnel, pathologists, and medical advisers are granted access to clinical results.
Encrypted Communications: We use secure protocols to transmit reports electronically via WhatsApp and email.
Secure Storage: Diagnostic records are stored on password-protected cloud databases with regular security backups.

4. Sharing Your Data

We never sell, lease, or rent your personal or diagnostic data. We only share information in the following limited circumstances:

With Your Referring Physician: If requested during booking, we send reports directly to your prescribing doctor.
As Required by Law: In compliance with government regulations or public health agencies (e.g., reporting mandated communicable diseases).

Questions or Concerns?

If you have questions about our privacy policy or would like to request changes to your stored contact details, please get in touch with our data controller.

Contact Data Officer